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End Call Survey

It is the beginning of your quality assurance journey

We provide actionable insights from in-depth post-call surveys and customer satisfaction reports to help your agents improve and grow.

Survey One Click Transfer

Collect customers feedback and determine your NPS in real time after each interaction, when customer impressions are the most relevant and precise. Take corrective measures to address any dissatisfaction and give relevant feedback to your agents to improve their engagement.

Negative Feedback Alert

If a customer leaves negative feedback, an email notification will be sent immediately to your internal team members, the distribution lists for the alerts are flexible so they can be easily updated in case of sickness and vacations.

Feedback Analysis

Insightful survey data helps you make more informed decisions, Identify the needs and frustrations of customers, so that business can improve customer satisfaction and reduce churn..

Contact and Call Tagging

Apply user defined tag to your contacts as well as each call whenever possible. This labeling will allow you to split calls and contacts into categories, quickly search and identify them by their tags.

Un-Happy Caller Alert

Call center agents receive an alert on their PC screen when a call needs immediate attention from them, including those from clients who have given negative feedback, VIP contacts, or any other type of callers they defined.

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[spoiler title=”Cloud Telephony”] Work Remotely
Local Number
CRM Integration
Real-Time Monitoring
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Call Recording
Cost Control
Alerts
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[spoiler title=”Missed Calls Management”] Missed Call Notification
Callback Reminder
Missed Call Auto Response
Auto Callback
Queue Callback
Missed Call Chain Reaction
Read moreRead moreRead more >>[/spoiler][spoiler title=”Call Centre”] Agent Training
Supervisor
Agent Assist
Reports
CRM Integration
Call Recording
Telephony
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[spoiler title=”CRM Integration”]Caller Details Pop Up
Click-To-Call
High Priority Calls
Real-Time Data Export
Call Notes
Sync Data Across Apps
Read moreRead moreRead more >>[/spoiler][spoiler title=”Contact Us”]Contact Us[/spoiler]