End Call Survey
It is the beginning of your quality assurance journey
We provide actionable insights from in-depth post-call surveys and customer satisfaction reports to help your agents improve and grow.
Survey One Click Transfer
Collect customers feedback and determine your NPS in real time after each interaction, when customer impressions are the most relevant and precise. Take corrective measures to address any dissatisfaction and give relevant feedback to your agents to improve their engagement.
Negative Feedback Alert
If a customer leaves negative feedback, an email notification will be sent immediately to your internal team members, the distribution lists for the alerts are flexible so they can be easily updated in case of sickness and vacations.
Feedback Analysis
Insightful survey data helps you make more informed decisions, Identify the needs and frustrations of customers, so that business can improve customer satisfaction and reduce churn..
Contact and Call Tagging
Apply user defined tag to your contacts as well as each call whenever possible. This labeling will allow you to split calls and contacts into categories, quickly search and identify them by their tags.
Un-Happy Caller Alert
Call center agents receive an alert on their PC screen when a call needs immediate attention from them, including those from clients who have given negative feedback, VIP contacts, or any other type of callers they defined.
These features might be interesting for you:
Callback Reminder
Missed Call Auto Response
Auto Callback
Queue Callback
Missed Call Chain Reaction
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Supervisor
Agent Assist
Reports
CRM Integration
Call Recording
Telephony
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Click-To-Call
High Priority Calls
Real-Time Data Export
Call Notes
Sync Data Across Apps
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