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Basic Edition

SQL Database Engine
Multi Level User Access Rights
Analog, PRI Trunks and SIP Ext. Logging
Selective Logging
Work in Network Environment
Preloaded & User Defined Call Tariff
Reports Generator
Per Minute / Second Call Costing
Multiple Call Tariff as per Line Carrier
Backup and Restore Utility
Users Details Import Capabilities
Account Code & Short Code Dialing
Export Reports in PDF, XLS, HTML, TXT

Premium Edition

Contacts Database
Import Contacts Details
Calls Distribution Analysis
Missed Calls Notification by Email
Missed Calls Notification by SMS
Automated User Defined Alerts
Schedule Reports Generation
Auto Reports Distribution to each user
Schedule Backup

Enterprise Edition

Tenant Billing (Markup and Surcharge)
Export Raw Data in Real-Time to TXT file
Real-Time Calls Records Export through IP
Connect Multi-Sites
Per Site Call Tariff

Optional Features

SMS Called Party for Unattended Calls
Missed Call Auto Responder by SMS
Pop Up – Caller Details
Pop Up – Call-Back List
Auto Dialer
Auto Sync Contacts with External Database
Auto Filter and Export Mobile Numbers
Soft Phone
K.P.I (Key Performance Indicators) Report
Calls Statistic Wallboard
Agent Ranking Wallboard
Agent Status (Log-In/Log-Out)
DID (Direct Inward Dialing) Table
Caller ID Export to 3rd Party Application
Caller Satisfaction Survey
Smart Call Routing
Call Conversation Recording
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