Seamlessly get a 360° Customer View
Do more with every call you make, or receive.
Discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution
Caller Details Pop Up
Personalize your agent communication with clients from the very beginning. We will display all available relevant information about the caller on your agent’s screen even before the call gets connected.
Click-To-Call
Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.
High Priority Calls
Call center agents receive an alert on their PC screen when a call needs immediate attention from them, including those from clients who have given negative feedback, VIP contacts, or any other type of callers they defined.
Real-Time Data Export
Easily access disperse customer data by integrating with your CRM and any other business applications to provide your customers a richer and more personalized responses, thus increasing their satisfaction and boost your agents productivity.
Call Notes
Increase the quality of the customer experience through the feature notes on calls, which allows your call center agent to add and save notes to any call during or after finishing the call, such notes can be auto emailed to the concerned person within your organization.
Sync Data Across Apps
Auto sync your call center data with external data sources including call center data of remote locations, CRM, and any other business application.
These features might be interesting for you:
Negative Feedback Alert
Feedback Analysis
Contact and Call Tagging
Un-Happy Caller Alert
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Callback Reminder
Missed Call Auto Response
Auto Callback
Queue Callback
Missed Call Chain Reaction
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Supervisor
Agent Assist
Reports
CRM Integration
Call Recording
Telephony
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