1. What is spam?
In the context of electronic messaging, “spam” means [unsolicited bulk messages / unsolicited, bulk or indiscriminate messages] , typically sent for a commercial purpose. We have a zero-tolerance spam policy.
2. Spam filtering
Our messaging systems automatically scan all incoming email [and other] messages and filter out messages that appear to be spam. We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.
3. Spam filtering issues
No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.
If you believe this has happened to a message you have sent, please advise the message recipient by another means.
You can reduce the risk of a message being caught by the spam filters by:
- sending the message in plain text (instead of, or in addition to, HTML);
- removing any message attachments;
- avoiding the terminology and text styling typically used by spammers; and ensuring that your messages are scanned for malware before dispatch.
4. User spam
We provide a facility that enables users to send to others. Users must not use this facility to send spam, whether or not for a commercial purpose.
5. Receipt of unwanted messages from us
We do not send spam and do not tolerate spam. We take your privacy and security seriously. In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us at firstname.lastname@example.org
6. Are there any special cases where you can message me?
Conventionally, we do our best not to send messages to you without your permission. Nevertheless, there might be a situation where we do need to communicate important information on our services or products which impact your safety or your user experience with you before you grant us a consent to receive our notifications. In that event, we may use other legal grounds under the applicable law to send you messages, such as our legitimate interest or our obligation to fulfil an agreement, concluded with you.
7. What should I do to stop receiving your messages?
If you think you received an unsolicited message with information regarding our products and services or you want to opt-out receiving messages from us you may unsubscribe by sending us a request at email@example.com
8. Are there any other options to opt-out?
If you receive our emails and want to stop it, you may unsubscribe via an unsubscribe link we insert in each email (at the bottom of the email). One more option to let us know you want to stop receiving bulk messaging is to send us a letter to our address specified in our message. Where it is required by law, we may put our address into our messages.
9. What the email I can use to complain?
If you are not satisfied with something in our processes, you may register a complaint with regard to our messaging policy at firstname.lastname@example.org
10. Changes to this anti-spam policy
We may amend this anti-spam policy at any time by publishing a new version on this website.
Applied from November 17, 2021